RETURNS & EXCHANGES

We are committed to providing quality products to our customers.While we hope that you are always satisfied with your IS Clinical purchase, we realize there are times that you may need to return a product. If you need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your return to:

Harper Aesthetics ltd
157 Weelsby road
Grimsby
DN32 9RX

• You will be responsible for the return shipping & handling charges, which will not be refunded.
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.We are not responsible for lost packages.
• All returns will be credited to the original credit/debit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 5 working days for the refund to appear on your credit card statement / bank account

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused.If you need to exchange your product, please review the information below.
• We accept exchanges on items purchased from Harper Aesthetics Ltd up to 30 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt.On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.